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Order Tracking

✨ Thank you for your purchase! 💖
Here you can track the status of your order and get information about the shipment.

How to track your order?

  1. Find your tracking number in the shipping confirmation email.

  2. Enter the code on our platform: [LINK]

  3. Check the status of your shipment in real time.

My order isn't updating, is that normal?

Yes 😊 Sometimes transportation companies can take a few days to update the information.
We recommend that you wait a few days and check it again.

If it has been more than 7 days without an update, contact us and we will gladly help you.

I can't track my order, what should I do?

If your code is not yet displaying information, it may be because:
✔ The package is still being processed.
✔ The carrier has not yet updated the status.

We suggest you wait 2 to 5 business days and try again.

Do you need help?

Our customer service team is available to answer any questions you may have about your order.

📧 Email: contactcharmeeatelier@gmail.com

Thank you for choosing Charmée Atelier.
Your handcrafted bag charm will arrive soon to add more charm to your bag. 💼✨

Frequently Asked Questions

How long does shipping take?

All our shipments are secure and trackable, with free shipping throughout the country. Your order will arrive at your door within an estimated 5 to 12 business days .
Can I return a product if I'm not satisfied?

Yes! We offer hassle-free returns within 30 days of purchase.

  • unused and with tags/packaging intact.
  • contactcharmeeatelier@gmail.com.
  • We do not accept returns of customized items, except in case of manufacturing defects.
What payment methods do you accept?

At Charmée Atelier we accept:

  • Credit and debit cards (Visa, Mastercard, Amex)
  • PayPal and Klarna (for flexible payments)

All payments are made in an encrypted and 100% secure environment, so you can buy with complete peace of mind.

We ship throughout Spain at no extra cost.

Enjoy a shopping experience without surprises — shipping is on us.

Quick attention

Do you have any questions? We're here for you. Our team responds quickly and carefully, Monday to Sunday.

Buy with confidence.

If it's not for you, don't worry. We'll refund your money quickly and easily, without complications.

Encrypted and 100% secure payment.

Your purchase is fully protected in a secure environment, with state-of-the-art encryption.