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Frequently Asked Questions

FAQs — Frequently Asked Questions

Shipping

Do you ship to other countries?
Yes, we ship worldwide. Shipping costs apply and are added at checkout. We offer special promotions and discounts throughout the year, so stay tuned to take advantage of exclusive offers.

How long will it take for my order to arrive?
It depends on your location. Orders processed in Spain usually take between 5 and 7 business days to arrive. International deliveries can take between 7 and 16 days . Your shipping details will be in the confirmation email.

Which courier companies do you use?
We work with leading courier companies and local logistics partners. You can choose your delivery method when you complete your purchase.

Product

Can I return my product?
At Charmée Atelier, we want you to love your bag charm as much as we love creating it for you. If you need to return your order, we will be happy to help. Write to us directly at contactocharmeeatelier@gmail.com and we will guide you through the process.

Can I customize my product?
It depends on the design and availability. On each product page you will find information about customization options, if available.

Other inquiries

Do you have any questions?
You can write to us through our contact page or on Instagram @charmee_atelier . We will be happy to help you.

If we haven't answered your question yet , send us a message and we'll get in touch with you as soon as possible.

Customer Service — Charmée Atelier
📧 Email: contactocharmeeatelier@gmail.com
📷 Instagram: @charmee_atelier

Frequently Asked Questions

How long does shipping take?

All our shipments are secure and trackable, with free shipping throughout the country. Your order will arrive at your door within an estimated 5 to 12 business days .
Can I return a product if I'm not satisfied?

Yes! We offer hassle-free returns within 30 days of purchase.

  • unused and with tags/packaging intact.
  • contactcharmeeatelier@gmail.com.
  • We do not accept returns of customized items, except in case of manufacturing defects.
What payment methods do you accept?

At Charmée Atelier we accept:

  • Credit and debit cards (Visa, Mastercard, Amex)
  • PayPal and Klarna (for flexible payments)

All payments are made in an encrypted and 100% secure environment, so you can buy with complete peace of mind.

We ship throughout Spain at no extra cost.

Enjoy a shopping experience without surprises — shipping is on us.

Quick attention

Do you have any questions? We're here for you. Our team responds quickly and carefully, Monday to Sunday.

Buy with confidence.

If it's not for you, don't worry. We'll refund your money quickly and easily, without complications.

Encrypted and 100% secure payment.

Your purchase is fully protected in a secure environment, with state-of-the-art encryption.